eBook Details:

• Paperback: 528 pages
• Publisher: Sams; 1st edition (January 30, 2012)
• Language: English
• ISBN-10: 0672335379
• ISBN-13: 978-0672335372

eBook Description:

Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours

In just 24 sessions of one hour or less, you’ll learn how to drive powerful business results with Microsoft Dynamics CRM 2011! Using this book’s straightforward, step-by-step approach, you’ll learn how to orchestrate successful CRM projects, automate processes, create more efficient workflows, optimize sales and marketing campaigns, and integrate with your other systems to do even more. One step at a time, you’ll master new features ranging from the new Ribbon interface to SharePoint integration. Each lesson builds on what you’ve already learned, helping you get the job done fast-and get it done right!

Now, there’s a practical, hands-on guide to mastering customer relationship management with Microsoft Dynamics CRM 2011. Authored by top CRM expert and blogger Anne Stanton (“The CRM Lady”), this book explains how the core Dynamics CRM 2011 fits in today’s organizations, and explains everything users and managers need to make the most of it. Stanton begins with the absolute basics, including Microsoft Dynamics CRM’s uses, components, and functionality; business roadmaps; and infrastructure choices. Then, step-by-step, you learn how to orchestrate successful CRM projects; automate processes; create and manage business units and users; define security roles; import contacts; distribute leads; create and track marketing campaigns; convert leads to accounts and contacts; integrate with email, Excel, and other applications; and create workflows. Download eBook Free »

eBook Details:

• Paperback: 266 pages
• Publisher: Packt Publishing (January 18, 2012)
• Language: English
• ISBN-10: 1849684405
• ISBN-13: 978-1849684408

eBook Description:

Over 60 simple but incredibly effective recipes for creating, customizing and interacting with rich dashboards and charts to make the most of your Microsoft Dynamics CRM data with Microsoft Dynamics CRM 2011: Dashboards Cookbook

• Take advantage of all of the latest Dynamics CRM dashboard features for visualizing your most important data at a glance.
• Understand how iFrames, chart customizations, advanced WebResources and more can improve your dashboards in Dynamics CRM by using this book and eBook.
• A highly practical cookbook bursting with a range of exciting task-based recipes for mastering Microsoft Dynamics CRM 2011 Dashboards.

Microsoft Dynamics CRM 2011: Dashboards Cookbook

Microsoft Dynamics CRM 2011 offers you access to exciting new interactive and flexible Dashboards that contain any combination of Charts, Lists, iFrames and Silverlight components. These can be used to easily visualize your CRM data and provide you with a light BI interface, all of which this practical cookbook will enable you to utilize.

At first glance, Dashboards and their myriad information can be overwhelming to users that are new to the Dynamics CRM 2011 interface. This book guides you through navigating and interacting with Dashboards in a simple and easy to follow manner, and builds on that experience to walk you through creating and sharing your own User Dashboards. Download eBook Free »

eBook Details:

• Paperback: 1008 pages
• Publisher: Sams; 1st edition (October 5, 2011)
• Language: English
• ISBN-10: 0672335387
• ISBN-13: 978-0672335389

eBook Description:

Microsoft Dynamics CRM 2011 Unleashed

Microsoft® Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with Azure cloud services, and extend CRM through Microsoft’s new online service marketplace. The authors systematically explain how Dynamics CRM 2011 works, illuminating why it works that way, and how to drive maximum business value from it.

Microsoft® Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with Azure cloud services, and extend CRM through Microsoft’s new online service marketplace. The authors systematically explain how Dynamics CRM 2011 works, illuminating why it works that way, and how to drive maximum business value from it. Drawing on insider knowledge of Microsoft’s new product, they present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Their far-reaching coverage ranges from Dynamics CRM’s sales, marketing, and customer service features to its automated workflows; Outlook and Office integration to reporting and security. This edition’s extensive new coverage includes new chapters on Mobility, the Outlook Client, and Office 2010 integration, as well as greatly expanded coverage of CRM Online. It also contains new or expanded discussions of data visualization, SharePoint Foundation integration, user interface changes, inbuild charts, dashboards, IM and SMS communication support, auditing, no-code workflows, connections, queues, the new WCF-based programming model, UI scripting, and security. Download eBook Free »

eBook Details:

• Paperback: 288 pages
• Publisher: Packt Publishing (November 15, 2011)
• Language: English
• ISBN-10: 1849682062
• ISBN-13: 978-1849682060

eBook Description:

Get up-to-speed with the new features of Microsoft Dynamics CRM 2011 with Microsoft Dynamics CRM 2011 New Features

• Master the new features of Microsoft Dynamics 2011
• Use client-side programming to perform data validation, automation, and process enhancement
• Learn powerful event driven server-side programming methods: Plug-Ins and Processes (Formerly Workflows)
• Extend Microsoft Dynamics CRM 2011 in the Cloud

Microsoft Dynamics CRM 2011 New Features

Microsoft Dynamics CRM 2011 offers exciting new features that enable you to build and maintain a robust customer relationship management system in your organisation.

This book is your one stop resource to get to grips with all the new features of Dynamics CRM 2011. To make learning fun and engaging, we will build an Airline Compensation Management (ACM) system using Dynamics CRM 2011.

The book starts by setting up the development environment for Microsoft Dynamics CRM 2011. We will then build a structural architecture for the ACM system and configure it in Dynamics CRM 2011. While doing this, we will learn about the new customization features offered by Dynamics CRM 2011.

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eBook Details:

• Paperback: 624 pages
• Publisher: Microsoft Press; 1st edition (May 3, 2011)
• Language: English
• ISBN-10: 0735648123
• ISBN-13: 978-0735648128

eBook Description:

Working with Microsoft Dynamics® CRM 2011

Configure, adapt, and extend Microsoft Dynamics CRM 2011-guided by two of the leading implementation specialists in the field. Whether you’re an IT professional, a developer, or a power user, you’ll get pragmatic, hands-on insights for customizing CRM in your organization-with or without programming.

Discover how to:

• Set up and configure your system
• Plan and configure security settings and information access
• Easily customize form attributes, views, and relationships
• Create and deploy custom reports
• Use xRM to quickly create and efficiently manage line-of-business applications
• Automate business workflows
• Extend Microsoft Dynamics CRM with scripts and assemblies

Whether you’re an IT professional, a developer, or a power user, you’ll get pragmatic, hands-on insights for customizing Microsoft Dynamics CRM 2011 in your organization with or without programming.

Download eBook Free »